Job: Lead Teller - Mt. Vernon Triangle/City Vista, DC Job

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Jobing Description

Lead Teller - Mt. Vernon Triangle/City Vista, DC-712291

Description
Summary:
Responsible for implementation and coordination of all branch operational responsibilities. Assists the Teller Manager in Supervising the Teller line; or, in the absence of the Assistant Teller Manager, is responsible for direct supervision and management of the teller staff to include: hiring, supervising, scheduling and evaluating tellers.

Responsibilities:
- Role models Excellence and Do the Right Thing while supporting branch change management efforts
- Champion and Live the sales and service culture
- Serves as a peer coach to teller using GROWTH coaching and make referrals to platform using GAIN model
- Assists in coordinating the communication, implementation and monitoring of all branch operational policy and procedures in regard to bank processes, critical controls, security requirements, etc
- Assists in assessing the impact of processes and controls on the day to day operations of the branch to ensure operational excellence and compliance with service level standards
- Stays abreast of product changes
- Monitors the timely and proper processing and clearing of General Ledger Suspense account items
- Reviews and follows up on management reports e.g. OD, Kite, Vector 8, etc. in a timely manner
- Completes required audits and reconciliations of consignment items and general ledger tickets
- Ensures adherence to the Bank's policies and procedures by all staff
- Ensures that regulatory compliancy standards are met
- Conducts periodic meetings with staff to discuss operational and/or fraud/security issues and provides training on pertinent topics
- Supports the Lead Teller in supervising personnel, recommending and maintaining staffing levels, performance appraisals, promotions, hiring and terminations
- Provides training to new hires including security devices, policies and procedures
- Responsible for monitoring and recommending training needs for the Banking Office personnel
- Follows up on exception items e.g. missing IRA documentation, issue no pays on traveler's checks and cashier checks, etc
- Reviews documentation on all new deposit accounts to ensure proper procedures were followed, and red flags were properly followed up and approved
- Coordinates the completion of all fraud packages In the teller supervisory role:
- Assist in Organizing and conducting regular teller staff meetings, including training sessions when necessary
- Delivers on in Branch customer service standards to ensure a quality customer experience-every customer, every time
- Coaches tellers to ensure customer service and behaviors are followed
- Provides daily oversight and assistance to teller staff when processing transactions and assisting customers, including any necessary approvals/overrides, to ensure Bank policies and procedures are followed
- Responsible for monitoring teller customer interactions to ensure customer focused behaviors/service standards are followed. Provides appropriate coaching when necessary
- Schedules teller staff and assigns duties to ensure customer service needs are met while optimizing the use of the Banks resources
- Partners with Lead teller and Assistant Branch Manager in teller hiring, coaching, counseling and evaluating tellers performance, recommending salary action, and promotions (including teller progression and advanced Teller)/demotions as necessary
- Responsible for remaining knowledgeable on fraud or security bulletins distributed within the branch and ensuring communications reach all tellers
- Responsible for reviewing deposits meeting established criteria to determine whether holding funds to delay availability under Reg CC is appropriate
- Calculates teller outages utilizing the Teller Over /Short General Ledger account and takes appropriate disciplinary action as required by policy
- Conducts audits of tellers, vaults, currency dispensers, and ATMs
- Oversees daily operation/balancing of branch ATMs and currency dispensers, including processing necessary entries
- Responsible for daily review of the 087 consignment items listing to ensure compliance with Bank Secrecy Act
- Responsible for training new tellers upon arrival at the branch/completion of teller training, and for assigning a mentor to each new hire
- Maintains cash limits, check cashing limits, and specific authorities in the PC Teller system
- Monitors the branchs cash position to ensure branch cash needs are met and the Banks use of funds is maximized. Coordinates ordering/shipping cash with the Central Teller
- Controls and monitors the teller staffs participation in the Teller Incentive Program including sales contests when applicable Completes all other job-related duties as assigned. These may include, but are not limited to, responsibility for the branchs supply of bulk cash in the absence of a central teller, acting as a personal banker as needed, operating a teller window when necessary, and supervising platform personnel in the absence of the Lead Teller, Assistant Manager and/or Branch Manager, ect.

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 1 year of Retail Banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions

Job: Retail Banking
Primary Location: United States-District of Columbia-Washington-Wash DC-Mt Vernon Triangle (19864)
Schedule: Full-time
Travel: No