Job: Manager, Data Entry

Jobing Description

The American Association for the Advancement of Science (AAAS) seeks a Manager, Data Entry to oversee data entry operations for the office of Finance and Administration.

Major duties and responsibilities:

* Manage and oversee data entry specialists, including assigning and reviewing work, providing training, conducting performance reviews and recommending personnel actions

* Work with department management to develop and evaluate policies and procedures, manage workflow and troubleshoot complex problems

* Monitor and maintain integrity of membership database; maintain quality assurance for data entry; review and reconcile batches; direct staff in handling exception orders, and follow up to ensure orders are successfully processed

* Coordinate storage and retrieval of order documents for fulfillment system, financial audits and customer service research

* Generate and review reports to assess accuracy and speed of data entry

* Serve as back-up to data entry staff

Minimum qualifications:

* Position requires a formal training program of one to two years beyond high school (or an equivalent combination of education and experience); or an Associate s degree

* Three to five years experience in data entry/order processing environments; previous supervisory experience required

* Strong verbal and written communication skills

* Fast and accurate keyboarding skills required; demonstrated ability to meet and maintain accuracy and speed requirements for data entry required; aptitude for numbers preferred

* Strong verbal and written communication skills

* Strong computer skills, particularly in Word, Excel and PowerPoint; knowledge of Advantage Software is preferred

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