Job: Remedy Administrator

Jobing Description

Remedy Administrator JO1790

Required Skills: " At least 5 Yrs of aggregate specialized experience in IT industry and experience in Remedy. (7 years preferred)
" Has in-depth functional knowledge of Remedy applications, primarily the service desk, asset management applications, and change management applications
" Must be proficient in installing and configuring Remedy applications on Unix systems.
" Has functional knowledge of environmental software such as Unix system, Web application platforms such as Tomcat.
" Analyze Foundation data and configure them in the system
" Expertise in configuring and implementing 7.6.x applications
" Thoroughly understands Remedy SMPM process
" Expertise in ITIL best practices and its implementation in Remedy
" Expertise in configuring the system for optimum performance to use from country offices
" Expertise in Remedy CMDB and AIE to integrate data with other external systems
" Expertise in implementing SLM in tracking the ticket handling time at each Tier level and how that can be reported for KPIs
" Remedy certification is a plus

Duties: Project Description:
The Information Solutions Group Business Systems Unit (ISGBU) provides an array of business systems support, one of them including Remedy. Remedy platform applications include Service Desk (Incident Management, Problem Management), Service Level Management, Change Management, Asset Management, Configuration Management and other customized applications. These applications are utilized across four (4) service desks which include World Bank (WB), International Finance Corporation (IFC), Human Resources (HR), and General Services Department (GSD). ISGBU is currently in the process of re-implementing Remedy to version 7.6.x which includes an IT Service Management (ITSM) platform. We are looking for an experienced person who had extensively worked in Remedy ITSM products before and can work with our team to setup and configure the new system with all the processes

Responsibilities:
" Gather the Requirements, Foundation data for setting up the new system
" Help design test plans and carry out the testing for the requirements gathered
" Prepare project plans, documentation and handle task management
" Excellent verbal and written communication skills in English.
" Knowledge and understanding of business processes and information systems.
" Must be able to work well under pressure in a high demand driven environment; flexibility in work related issues, prioritize workload and balance conflicting demands.
" Demonstrated conceptual, analytic and innovative problem solving ability; ability to conduct independent research and analysis.
" Proven ability to deliver tasks on time, contribute to project with minimal guidance; capacity to work both independently and within a team; willingness to seek advice and assistance.
" Proven ability to develop and maintain good working relationships with staff at different levels across the organization; evidence of leadership effectiveness.

Onsite ONLY Position
Contract Length: 12 months

Location: DC

Rate:
$25.2 to $40.2 (W2 Employment)
Closed 8/30/2011 - Print this page

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