A1 Placement

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Technical Support Specialist

at A1 Placement

Pay: $58,000 to $65,000/year
Posted: 6/30/2019
Job Status: Full Time
Job Reference #: 30059

Job Description

A growing tech company in DC is in need of a technical support specialist to assist their employees with software and hardware troubleshooting, installations, changes and upgrades.

WHAT YOU’LL BE DOING:

  • Receiving, assigning and managing support requests via phone, ticketing system or chat.
  • Resolve technical issues related to software and hardware troubleshooting, installations, upgrades and changes.
  • Set up and make changes for employee software and system access; maintain records of access and take measures to ensure proper security levels are maintained.
  • Complete various tasks related to ancillary equipment and software regarding maintenance and third-party vendor support.
  • Ensures compliance with applicable laws and regulations including but not limited to: Bank Secrecy Act, Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

ABILITIES WE WANT:

  • Strong organizational skills, problem solving and attention to detail.
  • The ability to manage multiple priorities and be comfortable working under pressure.
  • Self-motivated and able to work in a team environment to recommend and implement opportunities for increased IT efficiencies.
  • Ability to write documentation and procedures.
  • A broad knowledge of software and hardware for personal computers and smartphones.
  • Excellent written and verbal communication skills to deal effectively with internal and external contacts.

EDUCATION & EXPERIENCE WE WANT:

  • Associate or Bachelor’s degree in Information Technology and/or 1-3 years of experience with computer system operations.
  • Experience with Microsoft Windows 7, 8.1, and 10.
  • Experience with Microsoft Office suite and Office 365.
  • Experience with Active Directory and hardware imaging preferred.