Boston Properties, inc.

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Assistant Property Manager

at Boston Properties, inc.

Posted: 9/20/2019
Job Reference #: 2370
Keywords: office

Job Description

  • RegionUS-Washington DC Region
    Property Management
    Regular Full Time
    Building City & State
    Reston, VA
    Standard Hours
  • Job Description

    Assistant Property Manager

    Primary Purpose of Position:

    Oversee the resolution and manage the timely completion of day-to-day operational issues at assigned properties or property. Serve as tenant liaison in the building and maintain a high level of tenant satisfaction.

    Essential Functions:

    • Promote, establish and maintain positive relations with tenants via regular proactive communication, meetings and routine follow-up. Regularly inform Property Manager of topics discussed and action items to be addressed.
    • Manage and follow through on the execution of tenant work order requests with building staff and/or outside vendors to completion in a timely manner.
    • Arrange, coordinate and attend new tenant orientation meetings to review tenant welcome package, move-in requirements, general property information, rules & regulations etc.
    • Regularly inspect tenant space, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain same.
    • Assist Property Manager with the development of RFP's and execution of contracts and purchase orders.
    • Regularly monitor service contractors to ensure service is being delivered as per contract specifications and that insurance and contract documentation is in order.
    • Maintain financial management responsibilities including providing assistance in the preparation of budgets, accruals, reforecasts and reporting budget variances.
    • Analyze current maintenance programs/procedures and make recommendations to Property Manager that ensures operating efficiency and effectiveness.
    • Partner with Property Manager to identify and achieve additional tenant service income.
    • Manage tenant move-in/move-outs to include certificates of insurance, signage, move management, closeout and inspection.
    • Coordinate with external contractors (i.e. janitorial, security, etc.) and internal departments (i.e. engineering, accounting, leasing and construction, etc.) to ensure seamless and cost effective customer services is delivered.
    • Work with the construction department, including attendance at tenant improvement meetings and scheduling shutdowns of building services (e.g., electricity, water, HVAC) to avoid delays of landlord work.
    • Coordinate annual tenant warden training and evacuation drills.
    • Assist Property Manager with invoice review and processing.
    • Maintain a working knowledge of Company databases and information/reporting tools.

    Non-Essential Functions:

    • Participate in industry-related organizations including BOMA.
    • Perform other assigned duties.

    Requirements and Qualifications:

    • Must be eligible for and receive an Industrial Security Approval Top Secret Clearance which will require:
    • S. Citizenship
    • Background investigation
    • Submission to a polygraph examination
    • BA/BS degree in business administration, real estate or related field required.
    • 3-5 years of property management experience preferred.
    • Continuing education in the field through RPA or CPM certification courses, and LEED approved courses highly desirable.
    • Working knowledge and understanding of operating costs, budgeting and related expense control preferred.
    • Demonstrated proficiency with Microsoft Office products to include Word, Excel and PowerPoint required. JD Edwards experience preferred.
    • Familiarity with ADA and OSHA preferred.
    • Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
    • Strong verbal and written communication skills.
    • Strong interpersonal skills.
    • Demonstrated ability to respond to a variety of multiple tasks/situations with both creativity and resourcefulness.
    • Ability to work independently and as a productive member of a team.
    • Ability to work under pressure and meet deadlines.

    Physical Requirements:

    • Involves work of a general office nature usually performed sitting such as operation of a computer.
    • Involves work of a general office nature usually performed standing such as operation of a fax and printer.
    • Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs.
    • Involves movement between departments to facilitate work.
    • Regularly required to bend and reach.
    • Regularly use hands and fingers to write and type.
    • Regularly required to talk and hear.
    • Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.
    • Occasionally exposed to vibration or noise as well as dust.
    • Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.

    Internal and External Contacts:

    • This position interacts extensively with all levels of employees within Boston Properties, with tenants and the public.

    Reporting Structure:

    • This position reports directly to a Property Manager or Senior Property Manager, who provides daily supervision and guidance, and coordinates, evaluates, and monitors work performance on a periodic basis.