Catholic Charities

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Medical Receptionist

at Catholic Charities

Posted: 9/8/2019
Job Reference #: *B80A4A14B386FB56
Keywords: office

Job Description

Requisition Number

Post Date

Medical Receptionist



COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community. We are looking for exceptional people who share our vision and values.

Inspiring Hope. Building Futures.

JOB SUMMARY: The Medical Receptionist welcomes visitors and clients, answer telephone calls, and perform various administrative duties.


• Welcome all persons entering the facility and answer incoming telephone calls.
a. Greet visitors/clients in a professional manner.
b. Answer telephone calls and route calls to appropriate person. Answer preliminary non-medical questions.
c. Promptly notify staff of the arrival of their appointments. Utilize the Behavioral Health Electronic Health Record (EHR) as needed to identify the assigned staff person and/or supervisor.
d. Schedule appointments for doctors in Electronic Health Record (EHR) and organize the doctor’s calendars for the Medication Clinic.
e. Serve as liaison between doctors and consumers.
f. Make reminder calls for next day appointments.
g. Call consumers and reschedules cancelled or missed appointments within 48 hours of missed appointment.
h. Update insurance information as necessary in the EHR.
• Track and monitor the visitor and other log books (vehicles and conference rooms).
• Maintain usage of office machines (Xerox, fax and printers). Report elevator outages as necessary.
• Schedule educational luncheons for staff in the clinic.
• Create consumer IDs and upload ID pictures in Electronic Health Record (EHR).


• High School Diploma; Associates Degree Preferred.
• Two year’s administrative experience working in a physician’s office.
• Experience working in Behavioral Healthcare setting preferred.


• Ability to operate a multi-line telephone console.
• Written, verbal and interpersonal communication skills.
• Ability to organize an office, handle multiple tasks concurrently, and work effectively with consumers, doctors and a team.
• Ability to interact appropriately with consumers with serious and persistent mental illness.
• Knowledge of computer systems (MS Office products) and ability to navigate web-based applications.