Catholic Charities

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Program Assistant

at Catholic Charities

Posted: 6/24/2019
Job Reference #: *22B4DF382FE35F70

Job Description

Requisition Number

Post Date

Program Assistant



COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community. We are looking for exceptional people who share our vision and values.

Inspiring Hope. Building Futures.

JOB SUMMARY: The Program Assistant provides primary support of clients in residential facilities in support of program goals and objectives. Oversees daily shelter activities; enforces program rules and regulations; performs intake process and log entries; Provide a safe and orderly environment; addresses client behavior issues; and maintains cleanliness and safety of the facility.


• Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
• Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.).
• Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
• Assist in maintaining clean dorm rooms throughout the day while occupied by residents in the Work Bed Program and residents with approved reasonable accommodation requests who often have access to the dorm area 24 hours per day for changing of clothes or performing other personal tasks. This includes pulling and washing bed linens, as well as making sure mattresses and bed railing are clean and free of debris.
• Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary.


• High School diploma or GED required.
• Six months experience in the human service or customer service field, preferably with persons who are homeless.
• Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.


• Knowledge of principles and processes for providing customer service.
• Ability to motivate and engage clients residing in the facility.
• Ability to identify problems that are not easily defined and resolve them before the problem escalates.