Catholic Charities

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Program Assistant (Seasonal)

at Catholic Charities

Posted: 9/30/2019
Job Status: Seasonal
Job Reference #: *C45C330829518A1A

Job Description

Requisition Number

Post Date

Program Assistant (Seasonal)



COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community. We are looking for exceptional people who share our vision and values.

Inspiring Hope. Building Futures.

Job Summary: The Program Assistant provides primary support of clients in the emergency shelter facilities in support of program goals and objectives. Oversees daily shelter activities; enforces program rules and regulations; performs intake process and log entries; provides safe and orderly environment; addresses behavior issues; and maintains cleanliness and safety of facility.


• Provides shift coverage at program sites; site locations and shifts may vary depending on program need.
• Performs the intake process for all clients and provide appropriate referrals.
• Provides real time feedback to program support staff related to supply inventory and client census as requested.
• Collects and properly stores all documents.
• Collects and properly stores extra cleaning & bedding supplies daily from all locations.
• Reports unusual, risk-related and/or suspicious activities promptly as outlined in our incident report process.
• Reports all client and/or staff incidents or violations to program leadership within 24 hours of event.
• Performs crisis intervention with regard to clients in the facility as needed.
• Maintains the cleanliness, safety, and security of the facility.
• Impromptu cleanup of spills or messes in timely manner. Light cleaning as needed throughout the shift.
• Immediately informs supervisor and all appropriate staff of facility issues that impact the ability to provide services, via agency email.
• Completes all facility documentation for assigned shift prior to the end of the shift.
• Participates in the continuous quality improvement (CQI) process to deliver best practice services.
• Enhances the client environment by creating a hospitable and customer-oriented facility.
• Reports unusual, risk-related and/or suspicious activities promptly as outlined in our incident report process.
• Demonstrates a commitment to agency core values of dignity and respect for all clients and staff.
• De-escalates or redirects clients during conflicts or crisis situations.
• Works collaboratively with team members to provide support to each other.
• Documents all client violations of facility rules.
• Performs all other job-related duties as assigned.


• High school diploma or GED required.
• Six months experience in the human service or customer service, preferably with the homeless population.
• A valid local driver’s license and a clean driving record, if applicable.


• Fluent in speaking, writing and reading English.
• Ability to establish and maintain cooperative working relationships.
• Ability to communicate information and ideas in speaking and writing.
• Ability to identify and resolve problems.
• Ability to work with diverse staff and client population.
• Ability to multitask and stay calm in a stressful environment.
• Ability to operate job related equipment including the use of basic computer programs and systems to effectively carry out the duties of the position.
• Skill to read and comprehend job-related materials and documents.

Mandatory Training Requirements: All employees have Learning Plans consisting of online and instructor-led courses specific to their programs and job assignments.