Creative Associates International

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Human Resources Manager

at Creative Associates International

Posted: 9/28/2019
Job Status: Full Time
Job Reference #: 0606d98f-ea40-4ab8-97f1-40083fa0630f
Keywords: human resources

Job Description


Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions, and stabilization. Based in Washington, D.C., Creative has a field presence in more than 15 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike. 

Position Summary:

Creative Associates seeks a Human Resources (HR) Manager for an upcoming USAID/OTI-funded program in Mozambique. The HR Manager leads HR practices and objectives that will provide a high-performance team culture that emphasizes employee engagement, performance management, and the recruitment and ongoing professional development of project staff.  The HR Manager is responsible for the maintenance of processes and metrics that support the achievement of the project’s goals which includes ensuring compliance with Creative and donor/client human resources policies, procedures, and regulations. 

It is anticipated the position will be based in Pemba, Cabo Delgado, Mozambique.

Reporting & Supervision:

The Human Resources Manager reports directly to the Deputy Chief of Party / Operations. The HR Manager will liaise regularly with the Regional HR Operations Manager on related project and corporate HR matters.

Primary Responsibilities:

  • Manage HR office operations ensuring compliance with Creative and client HR rules and regulations;
  • Lead/coordinate the full-cycle recruitment process including finalization of job descriptions, advertisement of vacancies, review of applicants, scheduling and conducting interviews alongside project senior management, checking candidate references, and collecting new hire documents;
  • Onboarding/orientation of new project hires;
  • Manage employee benefits enrollment and ensure all inquiries and challenges faced by employees regarding their insurances are handled;
  • Coordinate the performance evaluation process;
  • Provide information and advice to project staff regarding HR policies and procedure;
  • Responsible for coordinating staff training and establishing staff development plans based on staff appraisals and evaluations;
  • Receive and log various grievances or complaints from employees; consult with Regional HR Operations Manager and legal counsel regarding difficult cases and provides recommended solutions prior to forwarding complaints to management for review;
  • Provide oversight related to the updating of personnel files and other related HR documents including employment agreements, amendments, time sheets, calendar holidays and leaves;
  • Provide information as required by Compliance Officers/Auditors during audits; and
  • Perform other duties as assigned.

Required Skills & Qualifications:

  • Bachelor’s degree in human resources, business administration or a related field;
  • At least five (5) years of progressively responsible HR experience working on donor-funded projects. Previous experience working on USAID-funded projects and knowledge of corresponding rules and regulations highly desired.
  • Excellent communication and interpersonal skills;
  • Excellent record keeping and documentation skills;
  • Demonstrated knowledge of Mozambican labor law;
  • Proficiency with Microsoft Office; and
  • Verbal and written working fluency in Portuguese required. Proficiency in English highly desired.


Local candidates strongly encouraged to apply.

Position contingent upon donor funding.