FASTSIGNS International. Inc.

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Customer Service Representative

at FASTSIGNS International. Inc.

Posted: 7/6/2019
Job Status: Full Time
Job Reference #: 178900
Keywords:

Job Description

PostedJune 24, 2019
Employment TypeFull-time
CompensationDepends upon Skills and Experience
CompanyFASTSIGNS
Location2859 V. St NE
Washington, DC 20018
US


COMPANY DESCRIPTION
FASTSIGNS® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

FASTSIGNS is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.

FASTSIGNS®
is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.

Our company participates in the Department of Homeland Security E-Verify Employment Eligibility Verification Program. To learn more about this program and your rights, please click one or more of the following links
JOB DESCRIPTION

Position also known as: Visual Communications Specialist, Inside Sales  

Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team as a Customer Service Representative (CSR)!

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.
RESPONSIBILITIES

  • Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
  • Follows up on new leads and referrals resulting from telephone, marketing, and email activity
  • Demonstrates the ability to carry on a business conversation with customers
  • Prepares estimates and establishes/maintains estimate follow-up procedures
  • Communicates with customers on order status and changes in the production schedule
  • Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Helps as needed with reports, close-out, invoices, and required paperwork
  • Identifies and resolves customer satisfaction issues
  • Establishes and maintains effective team relationships with all support departments
  • Follows all company policies, procedures, and business ethics codes
QUALIFICATIONS

  • High school diploma or GED required
  • At least three years in retail or inside sales with excellent customer service experience
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills
BENEFITS

  • Performance Bonus
  • Formal Ongoing Training Program
  • Excellent Advancement Opportunities