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General Manager

at HCareers

Posted: 11/19/2020
Job Reference #: 9447_1550630
Keywords:

Job Description


OTO Development is pleased to announce a wonderful career opportunity for a General Manager. This is exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

* Lead the property in the generation of revenue through sales and marketing efforts

* Maintain strong knowledge of and relationships in the local market

* Manage relationships with hotel vendors and negotiates service agreements as appropriate

* Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance

* Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction

* Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters

* Ensure service, technical skills, and other training occurs throughout the property

* Establish and maintains open, collaborative relationships with direct reports and entire team

* Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy

* Hire team members who demonstrate strong functional expertise, creativity, and leadership

* Observe service behaviors of team members and provides feedback to individuals and/or supervisors

* Review comment cards, guest survey results, and other data to identify areas of improvement with team members

* Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles

* Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction

* Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations

* Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate

* Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!