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Guest Service Agent/Night Auditor - Part Time

at HCareers

Posted: 11/19/2020
Job Status: Part Time
Job Reference #: 9447_1530754
Keywords: tax

Job Description

The Guest Service Agent/Night Auditor - Part Time is responsible for providing our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Balance all department accounts and posts any remaining charges. Reconciles room and tax audit and post room and tax to all occupied rooms. Balance POS and PMS systems and close the day. Completes reports for management.

JOB DUTIES

    -Balance all department accounts.
    -Reconcile front desk postings and investigate discrepancies.
    -Balance Food and Beverage cashiers' paperwork to Micros report.
    -Balance all credit cards to both Micros and OnQ systems.
    -Audit room rates and market codes.
    -Posts room and tax to all occupied rooms.
    -Run "End of Day" reports for both POS and PMS systems. Closes the day.
    -Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
    -Post charges to individual room or master account.
    -Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
    -Process accounts of departing guests.
    -Resolve guest problems and complaints.
    -Receive advance deposits at the desk for future reservations and process as per policy.
    -Adhere to guest safe deposit box procedures.
    -Adhere to policies regarding handling of employee's cash bank.
    -Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
    -Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
    -Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
    -Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
    -Post charges to individual room or master account.
    -Complete tasks on daily checklist.
    -Communicate with other hotel departments to maintain a high level of guest satisfaction.
    -Sell Hilton Honors Rewards Program to guests.
    -Process mail, messages, faxes and packages.
    -Responsible for knowledge of groups and functions in the Hotel on a daily basis.
    -Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
    -Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
    -Be a Team Player and encourage the teamwork attitude among staff.
    -Attends department and inter-departmental meetings.
    -Notify management of any pertinent information related to shift activities.
    -Be knowledgeable in all hotel emergency procedures.
    -Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
    -Ensures total guest satisfaction.
    -Follow supervisor's instructions and performs other duties as directed or assigned.
    -Assist in safety and maintenance by tracking items in HotSos for relevant department
    -Receive advance deposits at the desk for future reservations and process as per policy.
    -Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.dawes@hiltondcnationalmall.com to let us know the nature of your request.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!