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Accepting Applications for Future Positions
Marketade is a small, distributed UX research agency based in DC. We accept job applications on a rolling basis; we might not necessarily be hiring right now, but if we like your application we’ll hold onto it and reach out when we are.
- Most positions we hire for are full-time salaried positions with benefits.
- You can work remotely from anywhere as long as you're in North America.
- Bonus points if you live in the greater Washington DC area.
- You'll likely travel to client sites 2 times a month, on average.
- You should be available to work 35-40 hours per week, including our core working hours of 11 AM to 4:30 PM EST.
- Strong emphasis on training, feedback and learning by doing.
Here are some descriptions of what a year-end review might look like for roles we’ve hired for in the past:
A UX Researcher:
- You led usability testing projects for 4 clients. You wrote recruiting screeners and test scripts. You recruited participants through Ethnio, UserInterviews.com, Mechanical Turk, coffee shops and more. You observed and moderated over 50 test sessions. Your reports and presentations clearly captured your findings and UX recommendations. One of your solutions increased a non-profit's newsletter signups by 75%.
- You conducted in-depth interviews with 25 customers and customer service agents of a financial services company. You facilitated a 2-day workshop for the stakeholders and executives of the company to review the interviews and collaboratively build research-based personas and journey maps.
- You restructured the information architecture (IA) for a real estate site. With the help of our UX lead, you conducted card sorts and tree tests to understand customers' mental models.
- You conducted a content inventory and content audit for your healthcare client. You did a great job customizing and presenting your findings and recommendations to 2 sets of stakeholders, and getting alignment. Your audit proved foundational to CMS changes, messaging revisions and workflow overhauls. You're now training the client’s in-house content specialist to conduct rolling audits.
- You collaborated with your financial services client to overhaul their site's "Learning Center". You started by working with their communications specialist to produce a content inventory. You then worked with their creative team to build wireframes and an interactive prototype -- rapidly iterating at each stage based on testing and client feedback. And your project management skills improved a ton. The new version of this section has already reduced support center calls by 30%.
- You rewrote 30 product descriptions for an e-commerce website based on insights gleaned from interviews with customers and sales reps. You took boring, manufacturer-written copy and transformed it into useful and usable content. Your before-and-after usability tests proved this; so did the 20% jump in organic search engine traffic to these pages.
A UX Strategist (Senior Researcher Role):
- You worked with our largest client to define and prioritize their business goals, and then you collaborated with them to design and implement a long-term UX strategy that supported their goals. You devised new and innovative large-scale projects in line with this strategy, and got the client excited to participate.
- You initiated a program of bi-weekly live user research that supports all 12 IT product teams at a Fortune 500 company. Your innovative marketing of the program led to a 2-month waiting list for new studies — plus overflow observation rooms with lots of first-timers. You ensured the program’s longevity by training in-house designers on recruiting, moderating and other parts of your process.
- You crafted and implemented a set of product strategies for a Fortune 500 company’s mobile app. You partnered with data geeks, designers and analysts to deeply understand why customers were abandoning a core transaction. You then guided the team to a solution that decreased support calls.
You can also read the Work section of our website to better understand how we approach projects.
Please do not send a cover letter. Instead, attach your resume and answer our application questions.