National Center for Children & Families

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Case Managers (2 needed)

at National Center for Children & Families

Posted: 7/14/2019
Job Reference #: 906905

Job Description

Case Managers (2 needed)

Location:DC, DC

Position Purpose:

The Case Manager is responsible for assisting residents with overcoming barriers to self-sufficiency and obtaining permanent housing.


Essential Duties and Responsibilities:

  • Engages and builds relationships with families in an effort to understand the complex family dynamics that led to homelessness.
  • Establishes a supportive relationship and healthy rapport with all members of the participating family through weekly case management sessions, regular phone calls and regular unit visits.
  • Coordinates the development of an individually tailored family case plan that delineates specific goals, objectives, and timeliness, with 90 day updates.
  • Ensures that initial information upon admission, (i.e. signatures of legal guardian, consent forms, social security card, and birth certificate) is obtained and in the resident’s file.
  • Assists residents in obtaining vital information, i.e. Social Security card, INS documentation and identification cards, as needed.
  • Counsels residents regarding effective strategies to eliminate barriers that effect the implementation of their service plans.
  • Provides task-centered counseling to enable clients to take specific action toward obtaining housing, employment, as well as county/state entitlement programs.
  • Inputs weekly progress notes in HMIS and CATCH systems on each client on caseload.
  • Inputs housing progress in STEP and maintains housing search updates.
  • Makes appropriate housing referrals for residents as well as assist with locating appropriate housing. Make appropriate referrals and assist families with resources for moving.
  • Ensures that client files are maintained according to Agency, County, State, Federal and COA      regulations.
  • Provides advocacy on  behalf of children and their families for appropriate services and resources      within the community.
  • Serves as a liaison between NCCF staff and other agencies providing services to the resident.
  • Links families to community resources i.e. financial assistance, substance abuse treatment and support programs, trauma recovery groups, empowerment programs, etc.
  • Assists residents in need of employment by providing job search support, locating appropriate vocational training and/or referral to community based programs.
  • Provides transportation as needed to assist families with fulfilling their housing needs.
  • Provides input to monthly reports and client analysis.
  • Communicates and teams with residential staff to insure the needs of NB families.
  • Attends all TCP and agency mandated trainings.
  • Attends program staff and  team meetings as well as supervision.

 Non-Essential Duties and Responsibilities:

  •  Advocates on behalf of homeless families in local, state and national forums.
  • Other duties as assigned.


  • Bachelor’s degree in Social Work or related field with at least two years experience as a counselor or case manager for a related population.
  • Exceptional teamwork orientation with good written/oral communication skills.
  • Exceptional interpersonal/conflict resolution skills.
  • Demonstration of cross-cultural competencies.
  • Must have a valid driver’s license.
  • An attitude compatible with the goals and purposes of the National Center for Children and Families.