National Center for Children & Families

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Shelter Operations Manager

at National Center for Children & Families

Posted: 6/25/2019
Job Reference #: 1063770

Job Description

Shelter Operations Manager

Department:Fifth Street Family Shelter
Location:Washington, DC

Position Purpose:


Responsible for providing day-to-day supervision/coordination and scheduling of the residential support staff and maintenance staff, ensuring a safe and healthy living environment, assuring that staff participates in trainings to include an understanding/sensitivity to domestic violence issues, and ensuring that daily living activities of the empowerment milieu are implemented.


Essential Duties and Responsibilities:


  •  Provides for the overall coordination/supervision and scheduling of the residential support staff and maintenance staff, and ensures that there is staff coverage around the clock.


  •  Serves as the contact person for Facility Maintenance (DPWT) and reports needed repairs.


  •  Oversees proper physical management of the residential building and provides timely reports of facility maintenance issues. Assures cleanliness and safe environments are maintained.


  •  Ensures the completion of intakes for all residents.


  •  Provides individual supervision to residential staff and maintenance staff and conducts regular staff meetings.


  •  Conducts employee performance evaluations in a timely fashion and in accordance with agency standards. Makes recommendations for personnel action, and completes appropriate supervisory actions as assigned by supervisor, including sanctions and rewards.


  •  Prepares time sheets and monitors overtime as well as use of substitute staff.


  •  Coordinates resident chores and other daily living activities required.


  •  Issues verbal and written warnings to residents regarding violations of house rules.


  •  Ensures staff participation in trainings to include an understanding and sensitivity to domestic violence issues. Participates in NCCF’s Leadership Trainings.


  •  Maintains annual, ongoing, and accurate statistical information on all residents.


  •  Provides crisis intervention as needed.


  •  Contributes to and maintains procedures to ensure general safety of residents at all times.


  •  Participates in case reviews, staff and other agency meetings, and all DHS mandated trainings.




Non-Essential Duties and Responsibilities:


  •  Assists with the recruitment and selection of residential staff and substitutes as assigned.


  •  Transports residents during recreational activities.


  •  Conducts random breathalyzer tests or drug urinalysis when appropriate.


  •  Assists in community and public educational activities.



  •  Bachelor’s degree (B.A./B.S.) in facilities management, facilities engineering, or related qualifications.
  •  Two years of relevant residential experience.
  •  Exceptional teamwork orientation with good written and oral communication skills.
  •  Demonstration of cross cultural competencies
  •  Orientation toward case advocacy Must possess an attitude compatible with the goals and purposes of NCCF.