Sage Hospitality

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Front Office Supervisor

at Sage Hospitality

Posted: 8/17/2018
Job Status: Full Time
Job Reference #: 514572
Keywords: office, front office

Job Description

Property HR Lead / GM (HRD)
Kevin Beeson

Req #
11219BR

Why Us
The Darcy, Curio Collection by Hilton, is a new stylish hotel located just 6 blocks north of the White House nearby Dupont Circle and the 14th Street. We offer contemporary and comfortable guest rooms and a locally acclaimed restaurant with a buzzy bar. And all the extras you would expect from an upscale hotel from 24-hour room service, a fitness center, business services, valet, daily complimentary gin tasting and complimentary bike rental.
 
The ideal location for both business and leisure travelers, 7 blocks from the National Mall, nearby Embassy Row and a few minutes from the lively Logan Circle with restaurants and shopping. Just off Scott Circle in the heart of downtown Washington DC, three blocks from DuPont Circle and McPherson Square Metro stations.  Easy walking distance to the White House, K Street and the Smithsonian.  Just 4.5 miles from Ronald Reagan Washington National Airport. The Darcy will be a destination for locals as well as the discerning traveler who wants a memorable, upscale experience.

Whether you are in town for business or pleasure, we offer the best of DC to our guests.  Siren, our acclaimed restaurant by Robert Wiedmaier, offers the freshest of seafood in DC and Lil B Coffee Bar & Eatery, offers a New Orlean’s inspired menu.
The Darcy offers 226 perfectly appointed guest rooms and suites with contemporary décor, large working desks, and 50” Smart TV.  Special features include city views, oversized rain showers and deep soaking tubs.  Premiere Studio Suites, One Bedroom Suites and The Presidential are the featured suite categories and include extra square footage, living rooms and dining rooms.  Guests enjoy the great service and Hilton Honors program.
 
Families traveling enjoy complimentary access to the Gear Shop with its bikes, strollers and scooters.  The hotel also offers a children's backpack program for families to use to explore DC.  The hotel also offers a Haberdashery, which is a program for guests to borrow or buy the latest fashion from Read Wall.

Job Title
Front Office Supervisor

Location Name
The Darcy

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



Posting Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.



Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Requires understanding of all hotel front office procedures.

Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required.

Excellent hearing required to communicate in person and on telephone frequently.

Excellent vision necessary for reading written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Abilities

Continuous standing 90% of time -communicating with guests.

No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.



Position Type
Full Time - Regular