Unity Health Care, incorporated

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Access Control Staff - Clinical

at Unity Health Care, incorporated

Posted: 10/13/2019
Job Status: Full Time
Job Reference #: 101188%20%20%20%20
Keywords:

Job Description

Clinical

Full Time

Various (days, evenings, nights)

7:30am - 4:00pm

INTRODUCTION

The Access Control Staff is responsible securing and patrolling health centers in accordance to Unity Health Care requirement. Monitoring entrancing and exiting of the facilities, monitoring patient/guest/staff safety, maintaining crowd control, preventing disruptions at health centers, securing restricted areas and promoting customer service.

MAJOR DUTIES/FUNCTIONS

· Inspects entrances and exits, restricted areas, outside building areas and monitoring of parking lots.

· Maintains a smooth flow of traffic into the facilities.

· Opens and closes the health centers daily.

· Observes and reports suspicious behavior or activities in the interior and exterior of the facilities to designated staff/MPD.

· Responsible for assuring the completion of sign in sheets daily.

· Handles problems and refers patient complaints to the appropriate staff in a calm, courteous, and timely manner.

· Diffuses volatile situations quickly in accordance with polices and directs others to the appropriate supervisor.

· Provides special directions and/or information to patients/guest in regards to handicapped seating/access, procedures for lost and found articles, restroom locations and specific health center information.

· Keeps railings, walls, aisles, stairs, and other areas free of congestion.

· Monitors for building adherence (i.e., smoking, food/beverage, cell phone use).

· Checks facilities before, during, and after events for damages and lost articles.

· Monitors the safety and fire compliance of the facilities, and reports hazards to safety to the appropriate person.

· Serves as the safety officer for the respective health center.

· Serves as the initial entry point for patients/guest at the facility, directing the patients/customer to the appropriate area.

QUALIFICATIONS

· High school diploma or equivalent.

· Minimum of 2 years of previous security related experience preferred.

· Previous customer service experience in a related field.

KNOWLEDGE, SKILLS, AND ABILITIES

· Ability to read and follow verbal and written instructions.

· Ability to interact with employees and the general public in a positive and professional manner.

· Ability to provide instructions to patients/guest in regards to building policies in a professional manner.

· Ability to stand for long periods of time, climb stairs, inspect the facility and handle emergency situations.

· Ability to lift objects.

· Ability to handle stressful situations for guest and personal safety.

· Available to work days, evenings and weekend hours on occasion.

EOE